Faq

1. Reservation

How can I book?

You can book online, by phone and by email.
We will ask you for details regarding the transfer such as flight details and arrival/pick up times, destination address details, passenger contact information and luggage amount.

How do I know if my booking is confirmed?

After you have submitted your booking request, you will receive a confirmation email.
Normally the emails are sent within 48 hours.
The email will contain a summary of the reservation, instructions on how to reach the meeting point with your driver and our emergency phone number, active 24h

What happens if my journey details change?

Should your journey details change please email us at info@tuscanydriver.net or call on +39 3201144882 with your new details and we will update your booking accordingly.
There may be increase in price if the new journey involves further distance/time, different vehicle type, resort or number of passengers, luggage etc.

Can I cancel my booking?

You can cancel your booking with no charge up to 48 hours before the pick up.
Please refer to our terms and conditions for more information.
Once we receive your cancellation request we will process it and you will receive a cancellation confirmation.

If the list of destinations is not present, the village/city that interests me, what should I do?

If you, in our list do not find the destination that interests you, we invite you to send an email to info@tuscanydriver.net indicating your request, and within 24 hours you will receive our budget for the route you want.

My hotel is not listed, how can I specify the hotel that I’m going to?

For private transfers, you do not need to select a hotel from the list.
This is because the private transfers are a door-to-door service and will take you to the exact address that you specify in the booking process.
On the first step of the booking process you need to select the destination.
This is the name of the city, town or area within which your accommodation is located.
At a later stage in the booking process you will be able to specify the full address.

2. Price

Is the price shown per car or per person?

Prices are always per car, not per person.

Will anyone else be travelling in the vehicle I book?

All our private transfers are exclusive so the vehicle will be reserved for your group only.

Is the price fully inclusive? Any extra charge to pay?

Our policy is to give a fixed price, without hidden charges, so you pay the price shown.
There are no supplements for traffic jams or deviations.

3. Payment

I have supplied a credit card number on the reservation form, but once on place the driver has asked me for the payment, why?

The credit card supplied on the booking form is used exclusively to secure your reservation and it will not be charged, unless you request an advanced payment. (please specify this requirement onto “Comments and instructions” box of the booking form)

When I pay for the booked service?

You will pay the fare on place once you meet the driver, unless an advanced payment was requested.
Credit cards supplied on the booking form are used only to secure your reservation, not to pay for the service.

May I pay the booked service in advance?

Yes. If you wish to pay in advance, please indicate it in the “Comments and instructions” field into the booking form and your credit card will be charged accordingly.

My company needs an invoice, can you give me one?

Of course, we can provide you with an invoice if you require it.
To request the invoice, please send us an email with your details to info@tuscanydriver.net after booking your transfer.
Our accounting department will prepare the invoice and send it to your mail.

How can I pay for the service?

In cash, directly to the driver, at the end of the service.

4. Luggage

What happens if I arrive with additional luggage not specified on the booking form?

In case the luggage requirements change we recommend that you modify your reservation accordingly, because you may need a different or bigger car.
To modify your reservation please see here.
The price changes depending on luggage, so your fare may be adjusted to reflect the actual luggage carried and model of car required.

May I carry large items like wheelchair, bike, golf bags or scuba dive equipment..etc..?

Please specify this need on the reservation form because you may need a bigger car to transport these or other larger items.
This will ensure that our driver will come to pickup you with the correct car.

5. Meeting Location

Who will wait for me and where at the airport/railway station?

The driver will wait for you at the airport or railway station with the name board showing your name in the Arrrivals Hall if an airport, or, at the head of the platform if a rail terminal.

Where do we meet our driver at the cruise/ferry terminals?

Our licensed drivers have the permission to access to the dock of the port so they will wait for you right in front of your cruise ship or Ferry.

How can I meet you at our hotel?

Your driver or guide will ask the concierge or the receptionist and they will call you in your room.
In this case we will meet you at the lobby of the hotel.
If they can not find you in your room, the concierge or the receptionist of your hotel will be informed that we will be outside the hotel front of our vehicle waiting for you.

What happens if I cannot locate the driver?

If you have any trouble locating your driver on arrival then please call our phone number displayed at the bottom of your booking voucher.
For transfers to the airport, if you have not located your driver within 5 minutes of the scheduled pickup time, please call us immediately for assistance.
The line is active 24 hours a day, 7 days a week, and you will be assisted.

What I have to do if my flight is delayed or cancelled?

Please don’t worry about that, we monitor the flights constantly and, in case of delays or cancellations, we reschedule your reservation accordingly, to make sure that one of our drivers will meet you.

How long will the driver wait for me, while I pass the immigration & custom gates?

The driver will wait for a maximum of one hour after the aircraft’s actual landing time.
The driver will call you on the mobile phone indicated on the booking form.
Only if the driver is not able to contact you, he/she will leave the agreed meeting location.
If case you get stuck for more time than usual while clearing customs and immigration, collecting luggage or filling-out a lost baggage file, be sure to call us on the emergency phone number supplied via email on the reservation confirmation message. In this way we will instruct the driver to wait longer for you.

What if the plane is diverted to another airport?

If the aircraft is diverted to another airport, the service is automatically canceled, no fee will need to pay, no cost, but our service is no longer guaranteed.

6. Service

Do you provide booster and infant seats?

Booster and infant seats are available on request.
You can request child and baby seats in the Extras section of the booking page.

I do not speak Italian, how can I talk to the driver?

All drivers have a good knowledge of the English language.

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